woman working from home

A Loss Becomes A Gain

In 2004, I became a Tele-Customer Service Representative for the Kaiser Permanente Member Services Call Center in Stockton, CA. I learned about healthcare, health insurance, customer service, and became a part of an awesome work family. Over the years, I earned my way onto a lead team. I participated on a department project. I felt confident to apply for a quality assurance position that would have moved me a step up the career ladder. However, the week I was supposed to find out whether I was hired for that QA position, our Call Center Director announced our department would close.

I was completely devastated.

Although I was completely devastated at the thought of losing my job, I was faced with the opportunity to learn a new career. With only my knowledge and experience of Kaiser Permanente medical insurance, I began to transition into the Medical Coding field.

Fortunately, I retrained into this field due to our department closure. I enrolled in a reputable and rigorous medical coding 6 week course. Then I sat for the Certified Professional Coder (CPC) exam, 5 hours and 40 mins long. All of those days spent in a conference room learning and then hours sitting in my arm chair at home reading the ICD-9 Guidelines and taking practice tests was grueling! By the time test day came all I could do was pray. I remember finishing the test shaking. I passed on the first try.

Where did I go from here?

After I settled into my new department and career, I decided to invest in my education. Everyone’s education journey is different. Read about our stories of higher education in More Than One Road To College. I share my personal step-by-step story of higher education in Your Mom Goes To College. If you’re not sure where your path begins try my process to Pinpoint Your Purpose.

This site uses Akismet to reduce spam. Learn how your comment data is processed.